Returns and refunds

Research compounds can't be returned once dispatched, unless the item is faulty or not what you ordered. Your rights under the Australian Consumer Law are not affected.

What are my rights under the Australian Consumer Law?

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. If an item is faulty, not as described, or not what you ordered, you are entitled to a replacement or refund. Nothing in this policy limits those rights.

Can I return an item I no longer want?

No. Once a research compound has left our control we cannot confirm how it was stored or handled, so we cannot resell it or accept it back for a change of mind. Please check your order before you pay. If you need to change or cancel an order, contact us before it is dispatched.

What if an item is faulty or incorrect?

If an item arrives damaged, has a broken seal, or is not the compound or size you ordered, we replace it or refund it, including the shipping cost.

How do I report a problem?

Email us within 7 days of delivery with your order number, a description of the problem and clear photos of the item and its packaging. Keep the item unopened where possible. We reply within one business day and tell you whether we need the item back; if we do, we cover the return postage.

How are refunds paid?

Refunds are paid by bank transfer to the account the payment came from, usually within [3] business days of approval.